Job Description
Join Capitol Tech Solutions' elite IT Support Trainee program and launch your career in the nation's tech hub! We're seeking motivated individuals passionate about technology to provide exceptional IT support in a dynamic government-contracted environment. Our comprehensive 6-month training combines hands-on experience with Microsoft Azure, Cisco networking, and service desk operations. Enjoy mentorship from senior engineers, industry certifications, and a clear path to full-time employment with benefits including health insurance and 401(k) matching.
Located in downtown Washington, DC, you'll work with cutting-edge infrastructure while supporting critical federal agency systems. No prior experience required—just drive and eagerness to learn. Our graduates advance to roles like Systems Administrator or Cloud Support Specialist with industry-leading clients.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems for 500+ users
- Deploy and configure Windows 10/11 workstations, printers, and peripherals
- Assist with Active Directory account management and group policy implementation
- Perform hardware diagnostics, troubleshooting, and component replacements
- Document procedures and knowledge base articles for team knowledge sharing
- Collaborate with cybersecurity team on patch management and security protocols
- Participate in rotational shadowing across infrastructure and cloud teams
Qualifications
- High school diploma or equivalent (college degree preferred)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic understanding of Windows OS, networking fundamentals, and TCP/IP
- Strong problem-solving skills with customer service aptitude
- Ability to lift 30lbs and work in server room environments
- Valid driver's license for occasional equipment transport
- US citizenship required for government-contracted work
- Proficiency in English with clear communication skills