Job Description
Join our dynamic team at TechWave Solutions as an IT Support Trainee in beautiful Honolulu! This immediate hire opportunity is perfect for tech enthusiasts eager to launch their career in IT. We provide hands-on training, mentorship, and a clear path to professional growth. Work in a collaborative environment supporting cutting-edge technology while serving Hawaii's vibrant business community. No experience required – we're seeking motivated learners with a passion for technology!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist users with device setup, troubleshooting, and system configurations
- Document incidents, resolutions, and knowledge base articles
- Collaborate with senior engineers on complex technical problems
- Participate in IT infrastructure monitoring and maintenance tasks
- Deliver exceptional customer service via phone, email, and in-person support
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to earn CompTIA A+ certification within 6 months
- Valid Hawaii driver's license (for occasional off-site support)