Job Description
Launch your IT career with our award-winning IT Support Trainee program in Chicago! Join our dynamic team and gain hands-on experience in enterprise-level technology operations. We provide comprehensive training, mentorship from industry experts, and a clear path to full-time employment. Perfect for recent graduates and career changers passionate about technology.
Our 6-month program combines classroom instruction with real-world experience in network administration, system troubleshooting, and cybersecurity best practices. You'll work alongside senior engineers on cutting-edge projects while building professional skills that employers value.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 200+ users
- Deploy and configure Windows/macOS workstations and mobile devices
- Monitor network performance using tools like SolarWinds and Nagios
- Document IT procedures and create knowledge base articles
- Assist with security audits and access management
- Collaborate with vendors for hardware procurement and maintenance
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or CompTIA A+ certification preferred
- Basic understanding of networking protocols (TCP/IP, DNS, DHCP)
- Experience with Windows 10/11 and macOS administration
- Strong problem-solving and customer service skills
- Ability to lift 30lbs for equipment installation
- Valid driver's license for occasional site visits
- Pass background check and drug screening
- Availability for weekday training (9AM-5PM)