Job Description
Launch your IT career with TechSolutions Pro! We're seeking motivated IT Support Trainees in Baton Rouge to join our dynamic team. This immersive program combines hands-on experience with structured training to transform you into a confident IT professional. You'll work alongside industry experts supporting cutting-edge infrastructure while developing skills in networking, cybersecurity, and system administration. Enjoy competitive pay, comprehensive benefits, and clear advancement pathways. No prior experience required – just passion for technology and eagerness to learn. Apply today and become the tech hero our clients deserve!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Provide Tier 1 helpdesk support via phone, email, and remote access
- Install, configure, and maintain network infrastructure components
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Implement security protocols and best practices
- Train end-users on new technologies and system updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Excellent problem-solving and communication skills
- CompTIA A+ certification or equivalent knowledge
- Ability to lift 25 lbs and work in varied environments
- Valid Louisiana driver's license (for occasional site visits)
- Pass background check and drug screening