Job Description
Launch your IT career with our comprehensive training program designed for aspiring professionals! As an IT Support Trainee at TechSolutions Inc., you'll gain hands-on experience in enterprise-level IT operations while receiving mentorship from industry experts. This paid training program combines classroom learning with real-world troubleshooting, preparing you for a full-time role in our dynamic Saint Paul headquarters. No prior experience required – just passion for technology and eagerness to learn!
Responsibilities
- Assist with desktop hardware/software installation and troubleshooting
- Provide first-level support for network connectivity issues
- Document technical procedures and incident reports
- Participate in cross-departmental IT projects
- Learn and implement cybersecurity best practices
- Support audiovisual equipment setup for meetings
- Collaborate with senior technicians on complex issues
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical thinking
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Customer service mindset and patience
- Willingness to obtain CompTIA A+ certification (training provided)