Job Description
Launch your IT career with Bluegrass Tech Solutions! We're seeking motivated IT Support Trainees in Lexington, KY to join our dynamic team. Enjoy flexible scheduling while gaining hands-on experience in cutting-edge technology environments. This entry-level role offers mentorship, structured training, and growth opportunities within a supportive workplace culture. Perfect for students or career changers seeking work-life balance without sacrificing professional development.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document incident tickets and maintain accurate records
- Collaborate with senior technicians on complex issues
- Assist with network monitoring and security protocols
- Train users on new technologies and best practices
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent; college coursework preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service orientation with patience and empathy
- Ability to work independently and in team settings
- Flexibility to adapt to changing priorities
- Valid driver's license (for occasional site visits)