Job Description
Join our award-winning IT team as an IT Support Trainee in sunny Jacksonville, FL! We provide all necessary equipment including laptops, tools, and software to launch your career. This hands-on role offers structured training in enterprise systems, network administration, and cybersecurity under mentorship of senior engineers. Perfect for recent graduates or career changers seeking to build technical expertise in a supportive environment.
Responsibilities
- Deploy and configure hardware/software systems with provided equipment
- Resolve Tier 1 help desk tickets via ticketing system
- Conduct user training on company technology solutions
- Document IT procedures and knowledge base articles
- Assist with network monitoring and security audits
- Collaborate with cross-functional teams on IT projects
- Participate in quarterly skills development workshops
Qualifications
- High school diploma or equivalent (technical degree preferred)
- Basic knowledge of Windows/Linux operating systems
- Customer service orientation with problem-solving aptitude
- Valid driver's license for equipment transport
- CompTIA A+ or similar certification (or willingness to obtain)
- Ability to lift 30 lbs for equipment handling
- Strong written and verbal communication skills
- Pass background check and drug screening