Job Description
Launch your IT career with our immersive trainee program! TechSolutions Inc. is seeking motivated individuals to join our Columbus-based IT Support team. You'll receive hands-on training in enterprise systems, network infrastructure, and customer service excellence. Our 6-month structured curriculum includes mentorship from senior engineers and rotational exposure across IT departments. Enjoy competitive compensation, full benefits, and clear pathways to permanent roles upon successful completion.
Responsibilities
- Provide Tier 1 support for hardware/software issues via ticketing system and phone
- Deploy and configure workstations, laptops, and peripherals
- Document technical procedures and knowledge base articles
- Assist with network monitoring and basic troubleshooting
- Collaborate with cross-functional teams on IT projects
- Participate in daily stand-ups and training sessions
- Adhere to IT security protocols and compliance standards
Qualifications
- High school diploma or equivalent; relevant certifications (A+, Network+) preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning
- Ability to lift 25lbs and work in varied office environments