Job Description
Launch your IT career with Omaha's leading tech innovator! We're seeking motivated IT Support Trainees to join our dynamic team in a full-time, hands-on role. You'll receive comprehensive training in enterprise systems, network infrastructure, and cybersecurity protocols while supporting Fortune 500 clients. This position offers structured mentorship, certification opportunities, and a clear path to senior technical roles. Enjoy competitive benefits including health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Document technical issues and resolutions in ticketing systems
- Assist with network infrastructure monitoring and maintenance
- Collaborate with senior engineers on complex system deployments
- Participate in cybersecurity awareness training and drills
- Conduct user training on new technologies and best practices
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to obtain industry certifications within 12 months