Job Description
Launch your IT career with TechSolutions Inc.'s flexible-hours trainee program in Pittsburgh! We're seeking passionate individuals to join our dynamic team and receive hands-on training in enterprise IT support. Enjoy the freedom to balance work with personal commitments while building foundational skills in network administration, cybersecurity, and cloud technologies. Our mentorship-driven approach ensures rapid growth in a collaborative environment where your contributions matter.
As a leader in Pittsburgh's tech ecosystem, we invest in our trainees through dedicated skill development sessions, real-world project exposure, and career advancement pathways. Flexible scheduling options (including evenings/weekends) accommodate students and professionals seeking work-life integration. Apply today to transform your tech passion into a thriving career!
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone, email, and remote assistance
- Deploy and configure desktop/laptop systems including OS installations and software updates
- Monitor and maintain network infrastructure including switches, routers, and Wi-Fi access points
- Document technical procedures and maintain accurate ticketing system records
- Collaborate with senior engineers on cybersecurity protocols and data protection measures
- Assist with cloud service management (AWS/Azure) and SaaS application troubleshooting
- Participate in cross-departmental IT projects and process improvement initiatives
Qualifications
- High school diploma or equivalent; pursuing/completed CompTIA A+ or similar certification preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities with customer service mindset
- Flexibility to work non-traditional hours (evenings/weekends) as needed
- Valid driver's license and reliable transportation for on-site support
- Ability to lift 30 lbs for equipment maintenance tasks
- Excellent written/verbal communication skills for technical documentation