Job Description
Join our elite IT Support Trainee program and accelerate your career in one of San Diego's fastest-growing tech hubs. InnovateTech Solutions offers a comprehensive 6-month paid training program designed to transform motivated individuals into certified IT professionals. You'll gain hands-on experience with enterprise systems, cloud infrastructure, and cybersecurity protocols while working alongside industry experts. This high-paying entry-level role includes full benefits, tuition reimbursement for certifications, and a clear path to advancement within our organization.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via phone, email, and remote assistance
- Deploy and configure network equipment (routers, switches, firewalls)
- Document incidents and maintain accurate ticketing systems
- Assist with cybersecurity best practices and vulnerability assessments
- Collaborate with senior engineers on complex technical projects
- Participate in cross-functional team meetings and training sessions
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic understanding of networking protocols (TCP/IP, DNS, DHCP)
- Strong problem-solving abilities and customer service mindset
- Experience with Windows OS administration preferred
- Ability to lift 30 lbs for hardware installations
- Valid California driver's license for occasional on-site visits