Job Description
Join our award-winning IT team as a Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service to provide frontline technical support. This comprehensive training program combines hands-on experience with mentorship from industry experts, preparing you for a full-time role in our dynamic IT department. Enjoy a collaborative environment, cutting-edge tools, and clear career progression paths.
Responsibilities
- Diagnose and resolve hardware/software issues for corporate users
- Provide remote and on-site technical support via ticketing systems
- Install, configure, and maintain desktop/laptop equipment
- Document technical procedures and user interactions
- Collaborate with senior engineers on complex system issues
- Participate in ongoing technical training sessions
- Support network infrastructure and security protocols
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong customer service and communication skills
- Ability to troubleshoot hardware/software problems methodically
- Valid driver's license and reliable transportation
- CompTIA A+ certification a plus
- Must pass background check and drug screening