Job Description
Join our dynamic IT team as an IT Support Trainee in sunny Tampa! We're urgently seeking motivated individuals ready to launch their careers in technology. This hands-on role combines comprehensive training with real-world experience in enterprise-level IT support. You'll work alongside seasoned professionals to master hardware/software troubleshooting, network administration, and cybersecurity best practices. Enjoy competitive compensation, full benefits, and a clear career growth path within our rapidly expanding company.
Responsibilities
- Provide Tier 1 desktop support for 200+ employees including hardware/software troubleshooting
- Install, configure, and maintain Windows/macOS systems and peripherals
- Assist with network infrastructure monitoring and basic troubleshooting
- Document technical issues and resolutions in ITSM system
- Collaborate with senior engineers on complex technical escalations
- Participate in security awareness training and protocol enforcement
- Support office AV systems and conference room technology
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities with customer service mindset
- Excellent written and verbal communication skills
- Ability to work independently and prioritize tasks in fast-paced environment
- Valid Florida driver's license for occasional site visits
- Passion for technology and eagerness to learn new systems