Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to learn enterprise-level IT systems while providing exceptional support to our Chicago-based clients. This comprehensive training program combines hands-on experience with mentorship from senior engineers, preparing you for a full-time role in our growing IT department. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in the heart of downtown Chicago.
Responsibilities
- Assist users with hardware/software troubleshooting via phone, email, and in-person support
- Deploy and configure workstations, laptops, and peripheral devices
- Document IT processes and maintain accurate knowledge base entries
- Collaborate with senior technicians on network and security implementations
- Participate in rotating on-call weekend/holiday support duties
- Complete vendor certification training (CompTIA A+/Network+)
- Support cloud services (O365, Azure) and basic network administration
Qualifications
- High school diploma or equivalent; relevant certifications (A+, Network+) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong customer service orientation with excellent communication skills
- Ability to troubleshoot hardware/software issues methodically
- Proficiency with Microsoft Office Suite and ticketing systems
- Valid driver's license and reliable transportation
- US citizenship or permanent residency required
- Willingness to obtain security clearance if needed