Job Description
Are you ready to launch your tech career? TechForward Solutions is urgently seeking passionate IT Support Trainees to join our innovative team in Washington, DC! This is your chance to gain hands-on experience with cutting-edge technology while receiving structured mentorship from industry experts. We provide comprehensive training programs designed to transform your potential into professional expertise.
As a trainee, you'll work in a dynamic environment supporting Fortune 500 clients, troubleshooting complex systems, and implementing robust IT solutions. Our accelerated development track ensures rapid skill progression with opportunities for full-time conversion after training completion.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Deploy and configure network infrastructure including routers, switches, and firewalls
- Implement cybersecurity protocols and maintain compliance with industry standards
- Create detailed documentation for technical procedures and knowledge base articles
- Collaborate with senior engineers on cloud migration projects (AWS/Azure)
- Provide Tier-1 user support via ticketing systems and remote assistance
- Participate in 24/7 on-call rotation after training completion
Qualifications
- Associates degree in IT or CompTIA A+ certification (or equivalent experience)
- Proficiency in PowerShell scripting and Active Directory administration
- Understanding of TCP/IP networking fundamentals and VLAN configuration
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Strong analytical problem-solving with attention to detail
- Excellent written/verbal communication skills
- Ability to lift 30lbs for hardware deployments
- Valid driver's license for occasional client site visits