Job Description
Join our dynamic IT team as an IT Support Trainee in Jacksonville, FL! This accelerated program combines hands-on experience with comprehensive training to launch your career in technology. You'll work alongside industry experts to master enterprise systems while delivering exceptional support to our growing client base. With competitive compensation, mentorship opportunities, and clear pathways to advancement, this is your chance to build a future-proof career in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with desktop deployments, configurations, and asset management
- Document troubleshooting processes and knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in 24/7 on-call rotation for critical incident response
- Conduct user training sessions for new technology deployments
- Maintain security protocols and compliance standards
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic knowledge of Windows/macOS, Active Directory, and TCP/IP
- Strong problem-solving skills with customer service orientation
- Ability to lift 30lbs and work in server environments
- Valid Florida driver's license (for occasional off-site support)
- Experience with ticketing systems (ServiceNow/Jira) a plus
- Must pass background check and pre-employment drug screen