Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals for an immediate hire opportunity in Chicago. This role offers hands-on experience in enterprise IT environments with structured training and mentorship. You'll gain exposure to network administration, cybersecurity protocols, and system troubleshooting while working with cutting-edge technology. Perfect for recent graduates or career changers passionate about IT support.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and ticketing systems
- Install, configure, and troubleshoot hardware/software including Windows OS and Microsoft Office
- Assist with network monitoring, security audits, and backup system maintenance
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in IT asset management and inventory control
- Adhere to ITIL best practices and service level agreements
Qualifications
- High school diploma or equivalent (A+ certification preferred)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30lbs and work in server environments
- Proficiency with Microsoft Office and remote desktop tools
- Valid driver's license and reliable transportation
- Pass background check and pre-employment drug screen
- Availability for occasional weekend on-call rotations