Job Description
Launch your career in IT with TechNova Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in Saint Paul, MN. This full-time entry-level role offers hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy competitive pay, comprehensive benefits, and mentorship from industry experts. Perfect for recent graduates or career changers ready to build technical expertise in a supportive environment.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist in network monitoring and maintenance tasks
- Document incident tickets and resolutions in ITSM systems
- Deploy and configure end-user workstations
- Collaborate with senior engineers on complex projects
- Participate in security awareness training initiatives
- Support office AV systems and conference room setups
Qualifications
- High school diploma or equivalent required; A+/Network+ preferred
- Basic understanding of Windows/macOS/Linux operating systems
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team settings
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation
- Willingness to pursue industry certifications