Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support and troubleshooting solutions. This hands-on training program combines classroom instruction with real-world experience, preparing you for a successful career in IT support. Enjoy competitive compensation, comprehensive benefits, and a clear path to advancement within our growing company.
Responsibilities
- Diagnose and resolve hardware/software issues for internal staff and clients
- Install, configure, and maintain computer systems and peripherals
- Provide remote and on-site technical support via ticketing systems
- Document technical procedures and maintain accurate support records
- Collaborate with senior engineers on complex infrastructure projects
- Participate in cybersecurity awareness training and best practices
- Support network administration tasks including VPN and Wi-Fi setup
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of Windows OS, Active Directory, and networking principles
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and adaptability
- Ability to work independently and as part of a team
- Willingness to pursue ongoing technical certifications