Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We provide all necessary equipment including laptops, monitors, and peripherals – no personal devices required. This hands-on role offers comprehensive training in network administration, system troubleshooting, and cybersecurity fundamentals. You'll work alongside seasoned IT professionals while supporting our Fortune 500 clients with cutting-edge solutions. Enjoy competitive compensation, full benefits package, and clear career progression paths to senior IT roles.
Responsibilities
- Install, configure, and maintain hardware/software systems including desktops, laptops, and network devices
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Document IT processes, incidents, and resolutions in ticketing systems
- Assist with cybersecurity protocols including patch management and access controls
- Collaborate with cross-functional teams on IT infrastructure projects
- Participate in ongoing training programs for emerging technologies
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking concepts
- Strong problem-solving abilities and customer service mindset
- Ability to lift 25lbs and work with physical equipment
- Valid driver's license (for occasional equipment transport)
- CompTIA A+ or similar certification preferred (training provided)
- Excellent verbal/written communication skills