Job Description
Launch your IT career with our comprehensive IT Support Trainee program in Lubbock, TX! We're seeking motivated individuals passionate about technology to join our dynamic team. Enjoy a competitive salary, a $2,500 sign-on bonus, and hands-on training in network administration, system troubleshooting, and cybersecurity fundamentals. This 6-month rotational program includes mentorship from senior engineers and guaranteed full-time placement upon successful completion. Work in a collaborative environment with cutting-edge technology while building skills for long-term growth in the IT sector.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Assist in network monitoring, maintenance, and security protocols
- Document incident reports and knowledge base articles
- Participate in cross-departmental IT projects and system deployments
- Collaborate with senior engineers on complex troubleshooting and system optimization
- Learn and implement best practices for IT service management (ITIL)
- Support end-user training on new technologies and procedures
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- Basic understanding of operating systems (Windows, macOS, Linux)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to lift 30 lbs and work in various office environments
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation
- Passion for continuous learning and technology trends