Job Description
Join TechNova Solutions as a Remote IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals in the New Orleans area to provide exceptional technical support to our clients. This fully remote position offers comprehensive training, mentorship, and a clear path to advancement in the IT field. Enjoy competitive compensation, flexible work arrangements, and the opportunity to work with cutting-edge technologies while serving diverse industries across Louisiana and beyond.
Why TechNova? Our innovative approach combines hands-on learning with real-world experience, ensuring you develop the skills needed for long-term success. We invest in our team's growth through certification reimbursements, career development programs, and a collaborative remote-first culture.
Responsibilities
- Provide remote technical assistance to end-users via phone, email, and chat support
- Troubleshoot and resolve hardware/software issues including OS, network connectivity, and security protocols
- Document all interactions, resolutions, and processes in our ticketing system
- Collaborate with senior engineers to implement infrastructure updates and security patches
- Conduct remote system installations, configurations, and maintenance
- Deliver user training on new technologies and best practices
- Participate in 24/7 on-call rotation (rotational schedule)
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to learn quickly and adapt to evolving technologies
- Reliable home office setup with high-speed internet
- Authorized to work in the United States