Job Description
Join TechNova Solutions as an IT Support Trainee and launch your career in high-demand technology! Our elite 6-month program combines hands-on training with real-world experience, preparing you for a permanent role in our dynamic IT department. Work alongside certified engineers in a collaborative environment focused on innovation and growth. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry leaders. Located in the heart of Santa Ana's tech hub, this is your gateway to a lucrative future in IT.
Responsibilities
- Diagnose and resolve hardware/software issues across enterprise systems
- Implement cybersecurity protocols and best practices
- Manage user accounts and system permissions
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Provide tier-1 technical support to 500+ employees
- Participate in system upgrades and maintenance cycles
Qualifications
- Associate degree in IT or equivalent certification (CompTIA A+, Network+)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent problem-solving and communication skills
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional on-site support
- Passion for continuous learning and technology trends