Job Description
Join our dynamic team as a Remote-Friendly IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our clients. This hands-on role combines comprehensive training with real-world experience across hardware, software, and network systems. Enjoy flexible remote work options while growing your skills in a collaborative environment with mentorship from industry experts.
At TechSolutions Inc., we invest in talent through our structured training program designed to transform beginners into confident IT professionals. You'll gain exposure to cutting-edge technologies while supporting diverse industries across Indianapolis and beyond. If you're detail-oriented, customer-focused, and eager to learn, this is your gateway to a rewarding IT career.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via ticketing systems and live chat
- Install, configure, and troubleshoot desktop/laptop systems, printers, and peripherals
- Assist with cybersecurity best practices including password resets, account management, and threat detection
- Document all support activities in IT service management tools (e.g., Jira, ServiceNow)
- Collaborate with senior technicians to resolve complex escalations
- Participate in ongoing training modules covering cloud platforms (AWS/Azure) and virtualization
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Excellent problem-solving skills with ability to troubleshoot logically
- Strong written and verbal communication skills for technical documentation
- Self-motivated with ability to learn new technologies independently
- Comfortable working in remote team environments with video conferencing tools
- Customer service mindset with patience for technical non-experts
- Valid Indiana driver's license (occasional onsite support may be required)