Job Description
Launch your IT career with TechForward Solutions! We're seeking passionate IT Support Trainees to join our dynamic Oakland team. As a trainee, you'll receive hands-on training in cutting-edge technologies while providing critical technical support to our clients. This is a unique opportunity to grow into a full-fledged IT professional with mentorship from industry experts. Our collaborative environment encourages innovation and continuous learning, ensuring you develop the skills needed to excel in today's fast-paced tech landscape. If you're eager to solve complex problems and build a rewarding career in technology, apply today!
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and in-person
- Diagnose and resolve hardware/software issues including Windows/macOS, networking, and cloud services
- Assist with system installations, configurations, and maintenance
- Document support tickets and maintain accurate knowledge base articles
- Collaborate with senior technicians on complex troubleshooting
- Participate in cross-departmental IT projects
- Stay updated on emerging technologies and best practices
Qualifications
- High school diploma or equivalent; college degree or technical certification preferred
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts and protocols
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently and in team environments
- Willingness to pursue industry certifications (CompTIA A+, Network+)
- Valid California driver's license may be required for on-site support