Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology with flexible hours tailored to your schedule! At TechSolutions Inc., we nurture emerging talent through hands-on training and mentorship. This entry-level role offers the perfect blend of structured learning and real-world experience, allowing you to build foundational skills while maintaining work-life balance. Our Lexington-based office provides a collaborative environment where innovation meets growth. If you're passionate about technology and eager to learn, apply today to begin your journey in the IT field.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person assistance
- Install, configure, and troubleshoot hardware and software systems
- Document IT issues and resolutions using ticketing systems
- Assist with network maintenance, security protocols, and system backups
- Collaborate with senior technicians on complex technical problems
- Participate in ongoing training to develop technical expertise
- Contribute to IT asset inventory management and documentation
Qualifications
- High school diploma or equivalent; pursuing IT certification or degree preferred
- Basic understanding of operating systems (Windows, macOS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service-oriented mindset with patience and empathy
- Ability to work independently and manage time effectively
- Flexibility to adapt to changing priorities and schedules