Job Description
We're seeking a passionate IT Support Trainee to join our award-winning team in Minneapolis. This is an immediate hire opportunity for career-driven individuals ready to launch their tech journey. You'll receive hands-on training in enterprise systems, network troubleshooting, and customer service excellence while working alongside industry-certified mentors.
Our accelerated training program combines classroom learning with real-world experience, preparing you for a full-time role as an IT Support Specialist. You'll gain exposure to cloud platforms, security protocols, and helpdesk operations in a fast-paced corporate environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues on Windows/macOS systems
- Install, configure, and maintain network equipment (routers, switches, firewalls)
- Document all incidents and resolutions using ServiceNow ticketing system
- Collaborate with senior engineers on complex troubleshooting cases
- Participate in bi-weekly skills workshops and certification prep
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows OS installation and troubleshooting
- Strong problem-solving and customer communication skills
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional off-site support
- Passion for technology and continuous learning