Job Description
Join our dynamic team as a Remote-Friendly IT Support Trainee in Kansas City, MO! TechSolutions Inc. is seeking motivated individuals to launch their career in technology through our comprehensive training program. Enjoy flexible remote work options while gaining hands-on experience in enterprise IT environments. We provide industry certifications, mentorship from senior engineers, and a clear career growth path. Perfect for recent graduates or career changers with a passion for technology and problem-solving.
Responsibilities
- Provide remote technical support to employees via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office 365, and cloud applications
- Assist with network troubleshooting, VPN configurations, and security protocols
- Document all support cases using ITSM best practices and knowledge base management
- Collaborate with cross-functional teams on system upgrades and maintenance projects
- Participate in rotational training modules covering networking, cybersecurity, and cloud infrastructure
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of computer hardware, software, and networking concepts
- Strong problem-solving skills and customer service orientation
- Ability to learn technical concepts quickly and work independently
- Excellent written and verbal communication skills
- Proficiency with remote desktop tools and ticketing systems
- Must reside in Kansas City metropolitan area for occasional on-site collaboration