Job Description
Are you a technical problem solver looking for your next big opportunity in the Heart of America? Wichita Infotech is seeking a dedicated IT Support Specialist to join our growing team. In this role, you will be the frontline defender for our employees, ensuring seamless technology operations across the organization.
We pride ourselves on a modern work culture, competitive benefits, and continuous professional development. If you have a passion for technology and a knack for helping people, we want to hear from you.
Responsibilities
- Provide tier 2 and tier 3 technical support via phone, email, and ticketing systems.
- Install, configure, and troubleshoot hardware, including desktops, laptops, printers, and mobile devices.
- Manage and maintain local and wide area networks (LAN/WAN), ensuring optimal performance.
- Deploy and patch software applications and operating systems in accordance with corporate policies.
- Assist in the implementation of IT security measures and conduct regular system audits.
- Collaborate with management to identify technical needs and recommend solutions.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ Certification (or equivalent) strongly preferred.
- Proven experience with Windows 10/11, Microsoft Office 365, and Active Directory.
- Strong knowledge of network protocols (TCP/IP, DHCP, DNS) and troubleshooting methodologies.
- Excellent written and verbal communication skills with a customer-centric approach.
- Ability to work independently as well as part of a collaborative team environment.