Job Description
Are you a technical problem solver looking to make an impact? Apex Digital Systems is currently seeking a dedicated IT Support Specialist to join our thriving team in Wichita, Kansas. We pride ourselves on delivering top-tier technical solutions to our clients and maintaining a cutting-edge work environment for our employees.
In this role, you will be the first line of defense for our internal and external clients, ensuring seamless operations and high satisfaction. If you have a passion for technology and a knack for troubleshooting, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
- Modern, collaborative work culture.
- Hybrid work flexibility.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, email, and remote access.
- Manage and maintain the company’s IT infrastructure, including servers, workstations, and peripherals.
- Monitor system performance and ensure 99.9% uptime for critical business applications.
- Conduct regular security audits, patch management, and software updates.
- Train employees on new software implementations and security best practices.
- Assist in the deployment of new hardware and the migration of data.
- Collaborate with the Network Administration team to resolve complex network connectivity issues.
Qualifications
- Minimum of 3-5 years of experience in IT support, help desk, or a related technical field.
- CompTIA A+ and/or Network+ certification is strongly preferred.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Microsoft Office Suite.
- Experience with remote desktop tools (e.g., TeamViewer, AnyDesk) and help desk ticketing systems (e.g., Jira, ServiceNow).
- Familiarity with basic networking concepts, including TCP/IP, DNS, and DHCP.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.