Job Description
Join the leading IT support team in Washington, DC. Are you a technical troubleshooter passionate about solving complex hardware and software challenges? Apex Systems is seeking a dynamic IT Support Specialist to join our growing workforce in the heart of the capital.
We offer a hybrid work environment, competitive benefits, and the opportunity to work with cutting-edge technology. If you thrive in a fast-paced environment and love helping others succeed through technology, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and remote access.
- Manage and maintain user accounts, permissions, and security protocols within Active Directory.
- Deploy, configure, and troubleshoot end-user devices, including laptops, printers, and mobile devices.
- Conduct regular system updates and patch management to ensure security compliance.
- Maintain accurate documentation of incidents, resolutions, and technical procedures.
- Collaborate with senior IT staff to improve help desk processes and service delivery.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience required.
- Minimum of 3 years of experience in IT support, Help Desk, or a related technical role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Familiarity with remote access tools (e.g., TeamViewer, LogMeIn) is highly desirable.
- Exceptional problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Certifications such as CompTIA A+, Network+, or Security+ are a plus.