Job Description
Are you a problem-solver who thrives in a fast-paced tech environment?
Apex Technical Services is urgently hiring an experienced IT Support Specialist to join our team in Virginia Beach, VA. If you are passionate about technology, enjoy helping people, and want to accelerate your career with a top-tier employer, we want to hear from you.
We are looking for a proactive individual who can manage a high volume of support requests, troubleshoot complex hardware and software issues, and ensure our employees have the tools they need to succeed. This is an excellent opportunity for a skilled technician to grow their expertise in a supportive environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and on-site visits.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently and accurately.
- Configure, deploy, and maintain end-user devices, including laptops, smartphones, and printers.
- Manage user accounts, permissions, and security settings within Active Directory.
- Maintain accurate documentation of all incidents, resolutions, and technical tickets in the Service Desk system.
- Assist in the administration and maintenance of the local area network (LAN) and wireless infrastructure.
- Collaborate with senior IT staff to implement new technologies and improve existing systems.
Qualifications
- Minimum of 2 years of professional experience in IT Support, Help Desk, or a related technical field.
- CompTIA A+ certification (or equivalent experience) is highly preferred.
- Strong working knowledge of Microsoft Windows 10/11 and Microsoft Office 365.
- Familiarity with Active Directory, DHCP, DNS, and basic networking concepts.
- Excellent verbal and written communication skills with a strong customer service orientation.
- Ability to lift and carry computer equipment weighing up to 50 lbs.
- Willingness to work flexible hours, including occasional evening or weekend support.