Job Description
Are you a tech-savvy problem solver looking for a rewarding career in Virginia Beach? Nexus Innovations VA is seeking a highly skilled IT Support Specialist to join our dynamic team. We are committed to providing top-tier technology solutions to our clients and employees, and we want you to be a part of our success story.
In this role, you will serve as the primary point of contact for all IT-related inquiries, ensuring our office environment runs efficiently and securely. If you have a passion for technology and a knack for troubleshooting, we encourage you to apply today.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification reimbursement.
- Modern office environment in the heart of Virginia Beach.
Responsibilities
- Provide tier 1 and tier 2 technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices, ensuring optimal performance.
- Manage and maintain the company's Active Directory and local user accounts.
- Assist in the deployment of new hardware, software, and operating system upgrades across the organization.
- Monitor network performance and respond to security alerts to maintain data integrity.
- Document technical issues and resolutions in the IT ticketing system for future reference.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field is preferred.
- Minimum of 2-3 years of professional IT support or Help Desk experience.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Familiarity with remote support tools (e.g., TeamViewer, AnyDesk) is a plus.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- CompTIA A+ Certification or equivalent technical experience.