Job Description
We are urgently seeking a dedicated IT Support Specialist to join our dynamic team in Virginia Beach, VA. As a critical member of our technology department, you'll ensure seamless IT operations across our organization. This full-time role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies in a collaborative environment.
Our ideal candidate thrives in fast-paced settings and possesses a passion for delivering exceptional technical support. You'll be instrumental in maintaining system integrity, resolving complex issues, and enhancing user productivity. If you're ready to make an immediate impact in a growing tech hub, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, VPN configurations, and security protocols
- Deploy and maintain desktop/laptop environments including Windows/macOS
- Collaborate with vendors for hardware procurement and service-level agreements
- Document IT processes and create knowledge base articles
- Monitor system health using tools like SolarWinds and ServiceNow
- Conduct employee onboarding for IT systems and security training
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent technical credentials
- Proficiency in Windows 10/11, Office 365, and cloud platforms (Azure/O365)
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent problem-solving skills and customer service aptitude
- Ability to work flexible hours including occasional on-call rotations