Job Description
Join our dynamic IT team in Tucson, AZ as an IT Support Specialist! We're urgently hiring a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Perfect opportunity for career growth in a fast-paced tech company.
Responsibilities
- Provide Level 1/2 technical support for hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and Active Directory administration
- Install, configure, and maintain network equipment (routers, switches, firewalls)
- Monitor system performance and proactively address security vulnerabilities
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Deliver user training on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent troubleshooting and problem-solving abilities
- Valid US driver's license and reliable transportation
- Ability to work occasional after-hours/on-call rotations