Job Description
We are seeking a highly motivated IT Support Specialist to join our rapidly growing team in the heart of Silicon Valley. Due to unexpected growth, we are urgently hiring a dedicated professional to manage our internal IT infrastructure and provide top-tier technical support to our employees.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with cutting-edge technology in a fast-paced environment.
- Collaborative and inclusive company culture.
If you have a passion for solving technical problems and a desire to excel in your career, we want to hear from you today.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Manage and maintain end-user devices, including laptops, printers, and mobile devices.
- Assist with the deployment and configuration of new workstations and software applications.
- Monitor network performance and troubleshoot connectivity issues to ensure business continuity.
- Administer Active Directory and manage user access permissions.
- Document all IT incidents, resolutions, and standard operating procedures.
- Collaborate with the IT Manager to implement security best practices and upgrades.
Qualifications
- Minimum of 2-4 years of experience in IT Help Desk or Technical Support.
- CompTIA A+ or higher certification preferred.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with network protocols, VPNs, and troubleshooting methodologies.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Strong communication and customer service orientation.
- Ability to work independently and as part of a team in a fast-paced environment.