Job Description
Join our dynamic IT team in Dallas and become the backbone of our tech operations! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing team. This high-impact role offers rapid career growth in a collaborative environment where your problem-solving skills directly impact business success. If you thrive in fast-paced settings and excel at turning technical challenges into seamless solutions, we want you on our team!
Responsibilities
- Provide Tier 2/3 technical support for 150+ employees across hardware, software, and network issues
- Manage and optimize Windows/macOS environments, including Active Directory and MDM solutions
- Implement cybersecurity best practices including endpoint protection and vulnerability management
- Oversee cloud infrastructure (AWS/Azure) including SaaS application administration
- Document IT processes and create knowledge base articles for team enablement
- Collaborate with vendors to resolve escalated technical issues and service delivery
- Lead IT projects including hardware refresh cycles and software migrations
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- Expertise in Active Directory, GPO, and enterprise networking (TCP/IP, DNS, DHCP)
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency with helpdesk tools (ServiceNow, Jira) and remote access solutions
- Strong troubleshooting skills for hardware, cloud SaaS, and connectivity issues
- Experience with Microsoft 365 administration and cloud migration projects
- Ability to prioritize tasks and resolve incidents under tight deadlines