Job Description
Join our dynamic IT team in Albuquerque, NM! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is a high-impact role requiring quick problem-solving and outstanding customer service skills.
About TechSolutions Inc.
We're a leading IT services provider specializing in cloud solutions, cybersecurity, and managed services. Our Albuquerque office serves 200+ local businesses, and we pride ourselves on fostering a collaborative, innovation-driven culture.
Why Join Us?
• Competitive salary + performance bonuses
• Comprehensive health/dental/vision insurance
• 401(k) with 6% employer match
• Flexible hybrid work schedule (3 days remote/2 days onsite)
• $5,000 annual professional development stipend
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy, configure, and maintain Windows 10/11 workstations and servers
- Manage Active Directory, Office 365, and Azure environments
- Document IT processes and maintain service desk ticketing system
- Implement cybersecurity protocols and conduct vulnerability assessments
- Train staff on best practices for data security and system usage
- Collaborate with vendors for hardware/software procurement and support
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ServiceNow or similar ITSM tools
- Excellent written/verbal communication and customer service skills
- Ability to prioritize tasks in a fast-paced environment
- Valid driver's license for occasional offsite client visits