Job Description
We are urgently hiring a skilled and dedicated IT Support Specialist to join our high-performing team at Apex Digital Solutions. In this pivotal role, you will be the first point of contact for our employees, ensuring seamless technology operations and a superior user experience. If you thrive in a fast-paced environment and have a passion for solving complex technical problems, we invite you to apply today.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for rapid career growth in a dynamic tech environment.
- Modern office located in the heart of Austin.
Responsibilities
- Tier 1 & Tier 2 Support: Provide exceptional technical support to employees via phone, email, and in-person, troubleshooting hardware, software, and network issues.
- System Management: Manage and maintain Active Directory user accounts, permissions, and security protocols.
- Hardware & Software Deployment: Oversee the installation, configuration, and deployment of workstations, laptops, and peripherals.
- Network Troubleshooting: Diagnose and resolve connectivity issues, ensuring robust network uptime for all departments.
- Asset Management: Maintain accurate inventory records of IT assets and manage the lifecycle of equipment.
- Remote Support: Assist in managing remote access tools to support off-site or remote team members.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent relevant experience.
- Experience: Minimum of 2-3 years of professional experience in IT Help Desk or Technical Support.
- Certifications: CompTIA A+ or Network+ certification is strongly preferred.
- Technical Skills: Proficiency with Windows 10/11, Microsoft Office Suite, and remote support tools (e.g., TeamViewer, LogMeIn).
- Soft Skills: Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Availability: Ability to work occasional evenings or weekends for system maintenance.