Job Description
Join TechFlow Solutions' dynamic IT team and become the backbone of our operations! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing Austin-based workforce. This critical role requires a proactive problem-solver who thrives in fast-paced environments and values customer-centric solutions. Enjoy competitive benefits, professional development opportunities, and a collaborative culture where your expertise directly impacts business success.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across 150+ users
- Deploy, configure, and maintain Windows/macOS systems, printers, and mobile devices
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Implement cybersecurity protocols including endpoint protection and data encryption
- Document SOPs, create knowledge base articles, and optimize ticketing workflows
- Lead hardware refresh projects and lifecycle management for IT assets
- Collaborate with vendors for procurement and service level agreements
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, Active Directory, and cloud services (O365, AWS)
- CompTIA A+/Network+ or equivalent certification required
- Strong scripting skills (PowerShell/Bash) and automation experience
- Excellent troubleshooting methodologies and customer service aptitude
- Experience with ITSM tools (ServiceNow, Jira) and monitoring solutions
- Ability to manage multiple priorities under tight deadlines
- Valid Texas driver's license for occasional off-site support