Job Description
Are you a problem solver with a passion for technology?
Apex Digital Systems is urgently hiring an experienced IT Support Specialist to join our high-performing team in New York City. In this pivotal role, you will be the first line of defense for our employees, ensuring business continuity and providing top-tier technical assistance. If you thrive in a fast-paced environment and want to make an impact, we want to meet you.
What You Will Do:
- Provide expert Tier 2 support via phone, email, and ticketing systems.
- Diagnose and resolve complex hardware, software, and network connectivity issues.
- Manage Active Directory, user provisioning, and group policies.
- Perform routine system maintenance, patch management, and security updates.
- Collaborate with the Security team to implement best practices and compliance.
- Onboard new employees with equipment setup and training.
What We Are Looking For:
- Minimum of 3 years of experience in IT Helpdesk or Technical Support.
- CompTIA A+ or Network+ certification preferred.
- Strong proficiency in Windows 10/11, Office 365, and macOS.
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk).
- Excellent communication skills with a focus on customer service.
- Ability to work onsite in NYC with a valid driver's license.
Don't miss this opportunity to advance your career in a leading tech company in NYC!
Responsibilities
- Provide Tier 2 technical support via phone, email, and ticketing systems (ServiceNow/Jira).
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Manage Active Directory, user accounts, and group policies.
- Perform regular system maintenance, updates, and patch management.
- Assist in the deployment and configuration of new workstations and mobile devices.
- Collaborate with the Security team to ensure compliance and data integrity.
Qualifications
- Minimum of 2-3 years of experience in IT Helpdesk or Technical Support.
- CompTIA A+ or Network+ certification is highly preferred.
- Strong proficiency in Windows 10/11, Office 365, and macOS.
- Experience with ticketing systems and remote support tools.
- Excellent verbal and written communication skills.
- Ability to work onsite in NYC with a valid driver's license.