Job Description
Are you a technical problem solver looking for your next big opportunity? Apex Innovations Group is urgently hiring an IT Support Specialist in Milwaukee, WI. Due to rapid business growth, we need a dedicated professional to join our support team immediately and help drive our technical infrastructure forward.
As the face of our IT department, you will be responsible for providing top-tier technical assistance to our employees, ensuring our operations run smoothly and efficiently. If you are passionate about technology, possess a knack for troubleshooting, and want to work in a dynamic, high-growth environment, we want you on our team.
Responsibilities
- Provide tier-1 and tier-2 technical support to internal staff via phone, email, and in-person, resolving hardware, software, and network issues promptly.
- Manage and maintain Active Directory user accounts, permissions, and security settings to ensure data integrity.
- Deploy, configure, and troubleshoot Windows 10/11 workstations, laptops, and mobile devices.
- Assist with the administration of Microsoft 365 (Exchange, Teams, SharePoint) and other critical business applications.
- Monitor system performance and participate in regular server maintenance and patch management to ensure 99.9% uptime.
- Collaborate with senior engineers on IT projects, including software rollouts and infrastructure upgrades.
Qualifications
- Experience: Minimum of 2 years of professional experience in a Help Desk or IT Support role.
- Education: Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor’s preferred).
- Technical Proficiency: Strong working knowledge of Windows 10/11, macOS, and Microsoft Office 365.
- Networking: Solid understanding of TCP/IP, DNS, DHCP, and basic network troubleshooting.
- Soft Skills: Excellent verbal and written communication skills with a customer-centric approach.