Job Description
We are looking for a dedicated IT Support Specialist to join our team in Colorado Springs. As an urgent hire, we are seeking a proactive problem solver who can handle a high volume of technical requests. You will be the first point of contact for employees, ensuring our technology infrastructure runs smoothly.
At Apex Systems, we pride ourselves on a culture of innovation and support. You will work in a collaborative environment that values your expertise and offers opportunities for growth.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access.
- Diagnose and resolve hardware and software issues for end-users.
- Manage user accounts, permissions, and security configurations.
- Maintain accurate inventory records for all IT assets.
- Assist with network troubleshooting and configuration.
- Respond to help desk tickets within established SLA guidelines.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent experience.
- CompTIA A+ certification is strongly preferred.
- Proficient in Windows 10/11 and Microsoft Office 365.
- Experience with Active Directory and basic networking concepts.
- Strong verbal and written communication skills.
- Ability to work independently and prioritize multiple tasks effectively.