Job Description
Join our dynamic IT team in the heart of San Francisco! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing team. This is your chance to make an immediate impact in a fast-paced, innovative environment where your expertise will drive operational excellence.
At TechForward Solutions, we believe technology should empower, not frustrate. You'll be the first point of contact for all technical needs, ensuring seamless operations across our organization. If you're passionate about problem-solving and thrive in collaborative settings, this role is perfect for you. Immediate start available – apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and in-person
- Manage and resolve help desk tickets with SLA adherence using ServiceNow/Jira
- Deploy and configure desktop/laptop systems (Windows/macOS) and peripherals
- Administer cloud services (O365, GSuite) and identity management systems
- Document IT procedures and maintain asset inventory databases
- Collaborate with vendors for hardware procurement and maintenance
- Support office AV setups and video conferencing systems
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows OS, macOS, and Active Directory administration
- Strong networking fundamentals (TCP/IP, DNS, DHCP) and Wi-Fi troubleshooting
- Certifications (CompTIA A+, Network+, or Microsoft 365 Certified) preferred
- Experience with ticketing systems and ITIL processes
- Excellent communication skills and customer service orientation
- Ability to prioritize tasks and work under pressure in urgent situations