Job Description
Are you a tech-savvy problem solver looking to join a dynamic team in the heart of Arizona? We are seeking an experienced IT Support Specialist to provide top-tier technical assistance to our growing client base in Tucson and the surrounding areas.
In this role, you will be the first point of contact for our employees and clients, ensuring seamless technology operations. We pride ourselves on a modern, collaborative environment where your expertise will directly impact business productivity. If you have a passion for troubleshooting and a knack for communicating complex IT concepts simply, we want to meet you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification reimbursement.
- Modern office environment in the vibrant downtown Tucson area.
- Flexible work schedule and hybrid work options.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, email, and remote desktop tools.
- Manage user accounts, permissions, and Active Directory security.
- Configure and troubleshoot workstations, printers, and mobile devices (iOS/Android).
- Assist in the deployment and maintenance of operating systems (Windows 10/11, macOS) and office productivity suites.
- Monitor network performance and perform routine system backups to ensure data integrity.
- Document all IT incidents, resolutions, and standard operating procedures (SOPs).
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ certification or equivalent technical experience is required.
- Proven experience with Active Directory, Group Policy, and Microsoft Office Suite.
- Strong knowledge of TCP/IP networking, DNS, and DHCP.
- Excellent customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.