Job Description
Are you a tech enthusiast who thrives on solving complex problems? Apex Tech Solutions is seeking a skilled IT Support Specialist to join our dynamic team in Tucson, Arizona. We pride ourselves on delivering exceptional service and innovative solutions to our clients.
In this role, you will be the first point of contact for our internal and external users, ensuring seamless technology operations. We offer a hybrid work environment, competitive benefits, and a culture that values continuous learning.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain the organization's computer systems, printers, and peripherals.
- Assist in the deployment and configuration of new hardware and software for employees.
- Maintain accurate documentation of incidents, resolutions, and system changes.
- Collaborate with the IT team to improve help desk processes and user satisfaction.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- Certification such as CompTIA A+, Network+, or Microsoft Certified Professional is a plus.
- Proven experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.