Job Description
Join TechHub Solutions as an IT Support Specialist and become the backbone of our innovative tech ecosystem! We're seeking a customer-focused professional to deliver exceptional technical support across our dynamic San Francisco headquarters. Enjoy competitive benefits, hybrid work flexibility, and opportunities to grow your expertise in cutting-edge technologies. If you thrive in fast-paced environments and love solving complex puzzles, apply today and help us power the future of tech!
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS, cloud infrastructure, and security systems
- Manage ticket queues with SLAs while maintaining >95% customer satisfaction metrics
- Deploy and troubleshoot network hardware (Cisco/Routers/Switches), VoIP systems, and collaboration tools
- Lead hardware refresh cycles and software deployment projects using SCCM/JAMF
- Document SOPs, create knowledge base articles, and conduct cybersecurity training sessions
- Collaborate with vendors for hardware repairs, software licensing, and cloud service management
Qualifications
- 3+ years of enterprise-level IT support experience with Azure/AWS environments
- CompTIA Security+ or equivalent cybersecurity certification required
- Expert proficiency in Active Directory, SCCM, and enterprise backup solutions (Veeam)
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Proven experience with incident management tools (ServiceNow/Jira)
- Excellent verbal/written communication skills with ability to train non-technical staff
- Bachelor's degree in Computer Science or related field preferred