Job Description
Are you a tech-savvy problem solver looking for your next big challenge?
TechNova Solutions is expanding rapidly and is urgently seeking a IT Support Specialist to join our dynamic team in Seattle. If you thrive in a fast-paced environment and love helping people leverage technology to succeed, we want to hear from you immediately.
About the Role:
As an IT Support Specialist, you will be the first line of defense for our employees' technical needs. You will ensure our office environment runs smoothly by maintaining hardware, resolving software issues, and managing user access. This is a hands-on role that offers the opportunity to work with cutting-edge technology in a collaborative setting.
Why Join TechNova?
- Competitive salary and comprehensive benefits package.
- Opportunity for rapid career growth in a growing tech hub.
- Modern office space in the heart of downtown Seattle.
- Flexible work hours and a supportive team culture.
Don't miss this urgent opportunity to elevate your career. Apply today!
Responsibilities
- Tier 2/3 Support: Provide advanced troubleshooting and technical support for hardware, software, and network issues across the organization.
- Hardware Management: Install, configure, and repair workstations, laptops, printers, and peripherals; maintain an accurate IT inventory.
- Access Control: Manage user accounts, permissions, and security protocols within Active Directory and Microsoft 365 environments.
- Network Administration: Diagnose and resolve network connectivity problems, Wi-Fi issues, and VPN configurations.
- Documentation: Maintain detailed logs of all incidents, resolutions, and system changes in the IT ticketing system.
- Vendor Coordination: Liaise with external vendors for hardware repairs and service contracts, ensuring timely resolutions.
- Training: Conduct training sessions and create knowledge base articles to empower end-users with self-service capabilities.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification (e.g., CompTIA A+).
- Experience: 1-3 years of professional experience in IT support, Help Desk, or a similar technical role.
- Operating Systems: Strong proficiency with Microsoft Windows (10/11) and macOS.
- Productivity Suite: In-depth knowledge of Microsoft Office 365, including Teams, SharePoint, and Outlook.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Proven ability to troubleshoot issues independently and prioritize tasks effectively in a fast-paced environment.
- Soft Skills: A customer-centric attitude with a strong focus on user satisfaction and service delivery.