Job Description
Are you a problem-solver who thrives in a fast-paced, dynamic environment? CloudNet Systems is seeking a highly motivated IT Support Specialist to join our growing team in the heart of San Francisco. We pride ourselves on delivering exceptional technical solutions to our clients and providing a culture of innovation and collaboration.
In this role, you will be the frontline defender of our digital infrastructure, ensuring our employees have the tools they need to succeed. We offer a competitive salary, comprehensive benefits, and the opportunity to work with cutting-edge technology in one of the world's most vibrant tech hubs.
Why Join CloudNet Systems?
- Competitive salary and equity package.
- Comprehensive health, dental, and vision insurance.
- Flexible remote work options and generous PTO.
- Continuous learning and professional development budget.
Ready to elevate your career? Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Manage and maintain user accounts, permissions, and security policies within Active Directory.
- Perform regular system backups, patch management, and hardware troubleshooting for desktops and laptops.
- Respond to help desk tickets in Zendesk, prioritizing urgent issues and ensuring timely resolution.
- Collaborate with the IT infrastructure team to implement network improvements and security protocols.
- Document technical procedures and maintain a knowledge base for team reference.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent professional experience.
- 3+ years of experience in IT support, help desk, or technical support roles.
- Proficiency in Microsoft Windows 10/11, Microsoft Office Suite, and troubleshooting protocols.
- Strong understanding of networking concepts, VPNs, and endpoint security.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to lift and move hardware equipment as needed.