Job Description
Are you a tech enthusiast looking for an exciting opportunity in sunny San Diego? TechFlow Solutions is seeking a dedicated IT Support Specialist to join our dynamic team. We pride ourselves on delivering exceptional service and maintaining cutting-edge technology infrastructure for our diverse clientele.
In this role, you will be the first line of defense for our internal and external users, troubleshooting hardware and software issues, managing ticket queues, and ensuring business continuity. We offer a competitive salary, a hybrid work model (3 days in-office), and a culture that values continuous learning and professional growth.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work schedule (Monday-Wednesday in office).
- Professional development and certification reimbursement.
- State-of-the-art equipment and tools.
Ready to take your IT career to the next level? Apply today!
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Manage and maintain the IT helpdesk ticketing system, ensuring timely resolution of user requests.
- Perform routine hardware and software deployments, updates, and patch management.
- Assist in the administration of Active Directory, Microsoft 365, and endpoint security solutions.
- Collaborate with the network engineering team to troubleshoot connectivity and infrastructure issues.
- Maintain accurate documentation of all incidents, solutions, and system configurations.
Qualifications
- 1-3 years of experience in IT Support, Help Desk, or a similar technical role.
- CompTIA A+ certification is preferred (equivalent experience will be considered).
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with remote access tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., ServiceNow, JIRA).
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- High school diploma or equivalent; Associate degree or Bachelor’s in Information Technology is a plus.